Metrix Audio uses Drag Specialties as our sole distributor to fill all dealers globally. Other than help with technical support or service related issues, Metrix Audio does not deal directly with retail dealers.
For warranty claims and service requests, please contact Metrix Audio directly by filling out the Warranty Form in the above tab. A Metrix Audio Tech will respond within 2 business days. The Tech will determine if the product is valid for immediate warranty replacement or if it needs to be sent in for further testing (service request). In all cases, proof of purchase is required.
Located in Canada, Metrix Audio understands that sometimes shipping from the United States can be complicated due to the extra paperwork required for customs clearance. Prepaid UPS shipping labels can be purchased (with all customs paperwork completed electronically) starting at $15. This offer is valid for customers with in the main 48 States. If you are outside North America, but made your original purchase through a dealer based in North American, Metrix Audio will ship replacement products to the authorized Drag Specialties Dealer in North America.
Once an RA number has been issued by a Metrix Audio Tech, the purchase date of the product and if the customer has a valid receipt will determine if the customer will receive an email with a prepaid UPS label, OR instructions on how to return the product to Metrix Audio at their expense. In either case once Metrix Audio sees the item "in transit" the replacement item will be shipped out. Failure to follow the return instructions may result in the return being refused/ rerouted back to the customer at the customer's expense.
Once an RA number has been issued by a Metrix Audio Tech and depending on the age of the product and if the customer has a valid receipt the customer will either receive an email with prepaid UPS label OR instructions on how to return the product to Metrix Audio at the customers expense. Metrix Audio assumes responsibility for costs associated with the return for valid service item/ replacements only. Failure to follow the return instructions may result in the return being refused/ rerouted back to the customer at the customer's expense. Customers are also responsible for ensuring items sent in for service have been packaged appropriately so they are not damaged in transit. Product damaged in shipping will not be covered under warranty!
Metrix Audio Speakers are warranted for a period of 5 years from original purchase date to the original owner .
Metrix Audio Branded Amplifiers on this website are warranted for 3 years from original purchase date to the original owner unless otherwise stated in the owners manual.
Products found to be defective during the warranty period will be repaired or replaced (with a product deemed to be equivalent) at Metrix Audio's sole discretion.
What Is Not Covered:
1) Any expense related to the removal or re-installation of Metrix Audio products.
2) Repairs to these products performed by anyone other than Metrix Audio.
3) Subsequent damage to any other components.
4) Any product purchased from a non-authorized Metrix Audio/Drag Specialties dealer.
5) Damage to Metrix Audio products due to an accident or collision.
6) Metrix Audio Amplifiers with broken or removed “warranty void” stickers
7) Damage due to water from any non-standard (custom) installation
8) Damage from incorrect installation, product removal, improper use, abuse, or modifications.
9) Damage to inbound product due to unsatisfactory packaging.
10) Any expenses related to custom finishes or paint for any reason.